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Forum Discussion
Andrew1983
5 years agoNew member | Level 2
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
trafa
5 years agoNew member | Level 2
I need help! Please!
I cant enter my account. I tried ever password i can think of and still cant enter. When i try to recover my password they send me an code with 6 digits, the problem its the email i had for that account has been closed. Now i cant enterm either my email anda dropbox account. I need help! I had pics of my family vacations, sons, job stuff.
HELP!
- Daphne5 years agoDropbox Staff
Hey trafa, I'm sorry to hear you're having trouble with this!
I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info.
Let me know if you have any questions!
- trafa5 years agoNew member | Level 2
Hello Daphne,
Thanks for your kind answer. The problem it´s that my e-mail provider shutdown! My e-mail simple does not exist. I can prove i´m the legit owner of my account by telling the files i had there! Please! I have photos of my daughter since she was born!
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