You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

james74's avatar
james74
New member | Level 2
4 years ago

Can I recover a deleted account?

I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]  
Account Access
Account Settings
Create or delete account
Restore
  • Rich's avatar
    Rich
    3 years ago
    basheer wrote:
    can we recover a deleted personal account from dropbox

    If you deleted the account or it if was deleted due to inactivity, no, it cannot be recovered. If the account was part of a Business team and deleted within the last 7 days, the team admin might be able to restore it.

codreanuflavius's avatar
codreanuflavius
New member | Level 2

Hello! Today I was trying to login to my Dropbox account, and apparently I had to sign up so I guess it got deleted. I had 50gb of data on it. Is it possible to recover it? I had important stuff back there :(. Thank you

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey codreanuflavius, thanks for reaching out to us and sorry to hear about this.

 

Was the account deleted due to inactivity? And was it an individual one or part of a Dropbox Business team?

  • codreanuflavius's avatar
    codreanuflavius
    New member | Level 2
    11 months ago

    Hey! Thank you for answering. The account was deleted due to inactivity.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi codreanuflavius, thanks for clarifying! 

       

      In this case, then there's not much that we can do.

       

      Once an account is deleted due to inactivity, the content isn't recoverable.

       

      I hope this clarifies! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!