We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sai c.'s avatar
sai c.
New member | Level 2
9 months ago

After reinstalling the Dropbox app, my personal and Business folders are no longer paired

Hi everyone,

 

My Mac was running two dropbox folder linked separately with my personal acc & biz acc perfectly.

Some issues came up so I have to reinstall the Dropbox app

 

After re-installation, I m only able to log-in either one account and only shown one folder

For example log-in to Biz account, dropbox folder shown up all good , 

tried log-in to the other personal account,

pop up website to connect, and it said " You computer was successfully linked to your account "


Back to the profile account, still keep shown asked me to sign-in again

and never shown up another personal dropbox folder on my list. 

 

Anyone know how can I fix it please 

 

Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi sai c., and welcome to our forum. 

     

    It sounds like you need to pair your two Dropbox accounts once more on your desktop app after the reinstall. 

     

    Please follow these steps to do this, and let me know if they help.

     

    Keep me updated!

    • sai c.'s avatar
      sai c.
      New member | Level 2

      Thanks a lot Nancy, Thanks for your reply. 

       

      I have linked well with both account already. 

      It doesn't work for sync link my personal dropbox onto my Mac. 

      Only workable single Dropbox folder either one of my account is running, 
      would like to sync both of biz and personal dropbox folders simultaneously . Do you think any ideas how to fix it 😞 

      thanks to you anyway! 🙂