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Forum Discussion
Accidentally Merged my personal Drop Box with Business Account
I had a personal dropbox that I accidentally merge with a business account by using the same email. How can I get my personal dropbox back with the email and content that is now associated with busin...
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
I cannot disconnect my personal account fromaclients team folder I acidently joined, how can you allow this to happen??? so many posts with the same thing. I have private folders with lots of other clients in my personal dropbox the admin can now look through!
Unbelivable you can make this so easy, the invite is confusing it says join with your existing account or create a new one, why would I want a new account? I presumed the admin sent me a shared folder like all the others I share with.
I now have to ask this new client to delete me so I can get my account back..this is very bad design. Fortunatly the new client seems nice I hope she can delete my mebership and my account returns to what it was.
- Jane
Dropbox Staff
Hey
I understand that this may be frustrating to you, I'm here to follow-up on your request though!This just happened to me to and it is beyond unacceptable. I have been paying my $9.99 a month for years and I do this not because there are no other alternatives but because I feel safe with the dropbox system. I no longer feel safe. I will definately move my business to another service now.
I just wasted 3 hours of my life arguing with an old client over why I do *not* want to merge my account with his Business account as a team member, only to get access to the files that my client is trying to share with me. It's obviously not easy enough for someone who holds a business acccount and isn't very computer savvy (as is the case with this client) to share access to a folder without it going out as an invite to join the team.
Reading this thread I shudder at what a mega hassle it might have been, had I not been as alert as I was when I opened the email and looked at the "Accept Invitation" and then the "Merge" buttons. Who in their right mind thought that that was a good idea?
You *absolutely* need to be much more clear about the consequences of these actions in your UI! What you are doing here is downright irresponsible and misleading. It is obvious that many many thousands of customers did not understand the consequences of choosing to either merge their accounts or give up their login email for a new account. Seriously? Why?!
Anyway, I am in the process of losing an old client over this argument. He is stubborn and thinks that *I* am being unreasonable for not just merging to get to these files. And to have to argue with clients over who is being unreasonable is *always* a bad idea.
Can you please go back to the drawing board and change how you share folders/files from a business account? Make the default share behavior to share it as "just" a folder/file, and not as a team-merging invite, for the sake of all that makes sense?
