You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

fstoolcorp's avatar
fstoolcorp
Helpful | Level 6
3 years ago

Your plan and billing information are managed externally

I am trying to subscribe to a plan, and I get this message instead of being able to sign up:   Your plan and billing information are managed externally    
Billing
Payments
Plans
upgrades
  • Hannah's avatar
    Hannah
    3 years ago

    Hey everyone.

     

    Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.

     

    If the issue persists, please let us know.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error?

 

If you do, would it be OK if we send you an email to investigate further? 

nickdrop's avatar
nickdrop
New member | Level 2
3 years ago

I too had a subscription via my Apple Id/iPhone and when I try to cancel the subscription and upgrade to my previously expired subscription plan, it says the same things i.e. Your plan and billing information is being managed externally.

I canceled the subscription on my phone thinking the browser would let me choose another payment method but it doesn't.

How do we reach your support team? There is no direct email where we can share our concern. This is ridiculous! It's not a free service after all.

Can you or someone please log a ticket for us all or share the direct support email ID and update us what needs to be done here?

I see this post has been 3 weeks old and nobody has found a solution to this and neither did your experts have recommended anything useful, unless I missed reading it.

Guys you need to step up!!!!

    • JFJ's avatar
      JFJ
      New member | Level 2
      3 years ago

      Hello

       

      I am having same problem. Trying to upgrade to plus and getting the "Your plan and billing information are managed externally" error.

       

      Have tried multiple browsers with cleared caches.

       

      Would love some help!

    • Gary18's avatar
      Gary18
      Explorer | Level 4
      3 years ago
      Hi Walter...can you resolve this for me too?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey JFJ & Gary18, thanks for the nudge here.

         

        I've just sent you both an email to investigate further, so please have a look at your inbox and we'll take it from there. 

    • Dallal's avatar
      Dallal
      Explorer | Level 4
      3 years ago
      Hi Walter,

      My issue has been resolved. Thank you very much…

      Best regards,

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!