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Forum Discussion

Bruno19681's avatar
Bruno19681
Explorer | Level 3
3 years ago

Wrong charges - how can I contact support?

I have been contacting Dropbox for 6 months. Nobody gets back to me. Our charges are wrong. Next step is to dispute the charges.  Terrible customer service
Error Messages
Payments
  • Rich's avatar
    Rich
    2 years ago
    CMcQ wrote:

    No direct contact information anywhere on this site ...

    The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see options to contact Support.

     

    If that's the case, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

CMcQ's avatar
CMcQ
New member | Level 2

Received confirmation email yesterday that my 'Professional' plan was now cancelled, then see that the full plan amount for another full year from stored credit card - totally unacceptable. No direct contact information anywhere on this site and Chatbot inadequate. Not great customer service - have now emailed support@dropbox.com in hope of some action, immediate refund & guarantee this will not happen again. Need Dropbox to reinstall some confidence and make contact with me. Hopefully... CMcQ

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
CMcQ wrote:

No direct contact information anywhere on this site ...

The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see options to contact Support.

 

If that's the case, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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