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Forum Discussion
Why is Dropbox asking me to upgrade my account?
In the last week, I received three marketing emails from dropbox aimed at getting me to upgrade my account thinly veiled as alternately alarmist alerts and courtesy reminders about my account reachin...
Why I am receiving emails that my dropbox is full asking to upgrade. Mine is empty & I don't care about having it.
I don't know what it is, and I don't care to know.
I came with my laptop and can't delete it.
I am jsut concerned that it will affect my computer.
and ofcourse they don't bother answering.
- Megan
Dropbox Staff
Hey sandymack22, and welcome to our Community!
Are those email notifications that you're receiving, and if so are they in an email form, or a pop-up message to your account?
If they are email notifications, are they going to the same email address you see in your account settings? What is your plan page reporting?
Meaning, is it possible that you have another account that is actually full, under a different email address?
Let me know more!
I have all the email notification disabled on the website, but I get marketing spam via the notification badge in the App. There is no where in the app I can see to disable this excpet for snoozing ALL notifications and thats only for a short time. How do I sop there aggressive marketing tactics so I dont miss actual real notifications that may be important? Do I need to just ditch Dropbox for another service? I can understand the marketing pressure if I was using a free account but as a paid subscriber I do not appreciate this.
