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Forum Discussion
Why is Dropbox asking me to upgrade my account?
In the last week, I received three marketing emails from dropbox aimed at getting me to upgrade my account thinly veiled as alternately alarmist alerts and courtesy reminders about my account reachin...
I'm already paying for Dropbox. I know what I want. Dropbox is frequently asking to upgrade to the family plan.
Stop begging me to pay more for a plan I don't even need.
Good day
Dropbox is saying my storage is full but I have only used 22% of storage. They say they have stopped all syncing but I am fully paid up.
- Megan
Dropbox Staff
Hey there, Dominic Mitchell, let's jump right into this!
Based on what you mentioned, it sounds as if you received an email about this, right? If so, then is it possible you have two different Dropbox accounts?
As a first step, can you check your plan page, and let me know what it reports there? Do you also have any shared folders, that could potentially be taking up space on your account?
Let me know more!
my plan page says I have used 22% of my storage but still tells me to upgrade.... what is this about?
- Megan
Hi Dominic Mitchell, could you possible attach a screenshot with the message, asking you to upgrade?
Just make sure none of your personal info is shown there. Thanks!
