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Forum Discussion
We're unable to adjust the number of our licenses before the next renewal.
Hello community,
I've been meaning to adjust the number of licenses on our dropbox business account. The Dropbox support team has been extremely un-helpful and pretty much disregarded my request saying that these changes can only be done at renewal which happens... every 2 years!!! This is extremely inflexible and looks like bad business practice to lock your customer up. Disappointing.
Has anyone experienced a similar issue and found a resolution?
Thanks,
Julien.
- Rich
Super User II
JP82 wrote:
I've been meaning to adjust the number of licenses on our dropbox business account. ... these changes can only be done at renewal which happens... every 2 years!!!
While you can add additional licenses at any time, removal of a license will take effect at your next renewal which would typically be yearly, though I guess that could vary based on your agreement with Dropbox. That is a fairly standard practice for subscription-based licensing.
