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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
jlsdunn's avatar
jlsdunn
Explorer | Level 3

I keep getting the message: "You can’t update your billing information because Credit Card doesn’t support None currency" when I try to update my billing information. 

 

What do I do know? This dropbox is for the church I work for and I have a new business credit card that I am to use. But dropbox keeps giving me this message. 

 

I need help.

 

Thank you,

Jennifer Dunn

[removed per the Dropbox Community Guidelines]

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey jlsdunn, sorry to see you're having this issue.

 

Have you tried to do this from a different browser, or a private browsing window, to see if that helps?

  • jlsdunn's avatar
    jlsdunn
    Explorer | Level 3
    2 years ago

    I will try that. Thanks.

    • jlsdunn's avatar
      jlsdunn
      Explorer | Level 3
      2 years ago

      I tried updating my billing from a different browser but that did not help. I am still getting that message. "You can’t update your billing information because Credit Card doesn’t support None currency."

       

      I need to update the billing info. What do you suggest I do now?

       

      Jennifer Dunn

       
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi jlsdunn, is your account on a Dropbox Basic plan currently? If so, then there is no billing info to update, so you'd need to purchase the plan you want from this page.

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