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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Azzamsheer, thanks for bringing this to our attention.

 

What is your current location, and what currency are you trying to pay in?

 

Could you attach a screenshot showing this error, while hiding any personal information?

Azzamsheer's avatar
Azzamsheer
New member | Level 2
2 years ago

Hi Jay,

 

Thank you for your reply.

 

I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

 

Please find the screenshot link I am getting after submitting my new credit card details.

[Removed as per Community Guidelines]

 

 

Regards

Azzam

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?

    • Azzamsheer's avatar
      Azzamsheer
      New member | Level 2
      2 years ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the images. Could you try directly navigating to this page to see if you can upgrade the plan from there?

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