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Forum Discussion
Urgent, cant update my billing information
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:
"You can’t update your billing information because Credit Card doesn’t support None currency."
I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.
Please advise.
Jay
Dropbox Staff
Dropbox StaffHi Azzamsheer, thanks for bringing this to our attention.
What is your current location, and what currency are you trying to pay in?
Could you attach a screenshot showing this error, while hiding any personal information?
Hi Jay,
Thank you for your reply.
I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).
Please find the screenshot link I am getting after submitting my new credit card details.
[Removed as per Community Guidelines]
Regards
Azzam
- Jay
I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?
