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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Azzamsheer's avatar
Azzamsheer
New member | Level 2

I am using dropbox for 8 years,, and my credit card expired so I took some time to update the new one, now I can't update the credit card coz I am getting messages:

 

"You can’t update your billing information because Credit Card doesn’t support None currency."

 

I don't want to cancel my membership coz I don't to lose my current files on Dropbox and I don't want to pay more for the new plans.

 

Please advise.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Azzamsheer, thanks for bringing this to our attention.

 

What is your current location, and what currency are you trying to pay in?

 

Could you attach a screenshot showing this error, while hiding any personal information?

  • Azzamsheer's avatar
    Azzamsheer
    New member | Level 2
    2 years ago

    Hi Jay,

     

    Thank you for your reply.

     

    I am located in UAE/Dubai,, and the currency here is Emirates Dirhams (AED).

     

    Please find the screenshot link I am getting after submitting my new credit card details.

    [Removed as per Community Guidelines]

     

     

    Regards

    Azzam

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?

      • Azzamsheer's avatar
        Azzamsheer
        New member | Level 2
        2 years ago

         

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