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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi again, iien!

 

I moved your post to this relevant thread.

 

Can you let me know what your current billing location is and if it's the same with the currency you're trying to pay in?

 

Have you tried using a different browser or a private browsing window, to see if that helps?

iien's avatar
iien
Explorer | Level 3
2 years ago

Hello 🙂

The current billing location is South Korea and the currency that I am trying to pay in is USD.

I tried to update my billing information on chrome, internet explorer to no avail. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey iien, sorry to hear you're having issues with this.

     

    Can you please clarify what plan you're on at the moment and, if possible, send us a screenshot of the exact error you're getting? 

    • iien's avatar
      iien
      Explorer | Level 3
      2 years ago

      Hey Walter 

      I am currently not registered to any plan, but will subscribe to the Plus plan.

      The screenshot of the error message I am getting is attached.

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot, iien.

         

        Can we actually send you an email, so we can look into this further?

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