You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
HannahT's avatar
HannahT
New member | Level 2
2 years ago

I need to change my visa card details, but it won't accept it.  Something to do with the currency being "none".  I don't have a paypal account.  How can I pay?  This is really urgent

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi HannahT, welcome to our Community! 

     

    Which country (and currency) are you upgrading from?

     

    It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether. 

     

    Keep me posted, and we'll take it from there!

    • HannahT's avatar
      HannahT
      New member | Level 2
      2 years ago

      Hi,

      I am trying to update my Visa Debit card details as I have been sent a new one but as I didn't do it in time I have been put back on the basic plan and need to go back on the previous plan I was on.

      I am paying from United Kingdom but the message keeps saying  ' This card does not accept none currency'?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey HannahT, sorry to see you're also having trouble with this.

         

        Would you mind sending us a screenshot of the error as well?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!