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sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
JCR8's avatar
JCR8
New member | Level 2

Hi there, 

I have been sent an Update your billing information only to find that the existing card is until 2025!  My account has been downgraded for no reason at all and I have tried and tried to send an email to customer support to ask what the problem is and I get sent on a bizarre circular journey only to arrive back where I started!  I even tried to hilariously update a valid card with another valid card only to be told that my "You can't update your billing information because Credit Card doesn't support None currency." Really? 

 

If someone can help with an email address for customer support so I can get this infuriating problem resolved I would be SO grateful! 

 

Yours in quiet desperation.....

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JCR8, thanks for bringing this to our attention.

 

Could you check what plan you're currently on according to this page?

 

What is your current billing location, and what currency are you trying to pay in?

 

This will help me to assist further!

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