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Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
Peter1944's avatar
Peter1944
Explorer | Level 3

Updating my credit card details

I am trying to upgrade my credit card details

When i type in the details of my Amex card which I have been  using for some years

I get a message saying "You can't update your billing information because Credit Card doesn't support None Currency

Why is this please

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Peter1944, thanks for letting us know about this.

 

Can you tell me if you're trying to update your card details to renew your subscription, or are you trying to upgrade anew?

 

Can you try doing the same from a different browser, to see if it works?

  • BigAndyA's avatar
    BigAndyA
    Explorer | Level 3
    3 years ago

    It was to renew after my original card was compromised.  I tried it on Chrome and MS Edge.  I also tried two different cards, one a visa nd the second a MasterCard.  Nothing worked.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey BigAndyA, sorry to hear about this and thanks for the additional details there.

       

      I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there. 

      • BigAndyA's avatar
        BigAndyA
        Explorer | Level 3
        3 years ago

        It is sorted because I selected Upgrade and entered the new credit card information.  It's all good.

  • Peter1944's avatar
    Peter1944
    Explorer | Level 3
    3 years ago

    I am just updating my credit card details as it runs out on the 22/11/2022

    I have tried different browsers

    Nothing is working

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Sorry to hear this persists for you Peter1944 

       

      Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?

       

      Also, what plan are you on at the moment?

      • Peter1944's avatar
        Peter1944
        Explorer | Level 3
        3 years ago

        Sorry Walter

        How do I do that ?

        Get a screen shot??????

        I have a snip image but cannot attach it

        Can you give me an email address and I can send it to you

        I don't know what my plan is

         

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Peter1944, sorry to jump in here! 

       

      You mentioned that your existing upgrade will end on 22/11/2022. Are you certain your account was upgraded? 

       

      Can you try using our self-serve look-up tool, to see where the charge is coming from? That'll help us rule out any other Dropbox accounts, before you upgrade your current one. 

      • Peter1944's avatar
        Peter1944
        Explorer | Level 3
        3 years ago

        Thank you Megan

        It is my credit card  will expire on 22/11/2022  not my upgrade

        I believe now the upgrade plan expired back in September

        The whole point of me contacting Dropbox was to allow me to update my Credit Details

         

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