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Forum Discussion
Urgent, cant update my billing information
Hi, Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Jay
Dropbox Staff
Dropbox StaffHi sarasvanberg, thanks for bringing this to our attention.
Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app?
Which country (and currency) are you upgrading from?
This will help me to assist further!
Hi,
From the site on my computer (macos), here is a scrrenshot of the error message.
- Nancy
Hey sarasvanberg!
Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?
I have the exact same issue, after not having not being able to pay for a month as I was getting a new card in the mail
- Hannah
Hey everyone, are you still having this issue?
And can you let us know if you're on a subscription already and are just trying to update your billing info, or are you perhaps trying to upgrade your account anew?
Hi,
I had this issue on Friday, I tried to pay several times with different browsers, but it didn't work. Finally, I could pay with my Ipad through apple pay, and it has been updated.
