We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sarasvanberg's avatar
sarasvanberg
Explorer | Level 4
3 years ago

Urgent, cant update my billing information

Hi,   Im trying to update my credit card, but I get the following erro message when trying to do so: " You can’t update your billing information because Credit Card doesn’t support None currency....
Account Settings
Billing
Payments
TargetMain2022's avatar
TargetMain2022
Explorer | Level 4

I am trying to update a card in the billing section, every time I save the information, the below banner appears and wont let me change the details.

 

You can’t update your billing information because Credit Card doesn’t support the currency None

 

The account is a UK account, the card is a UK registered card and address...ideas?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi TargetMain2022, thanks for bringing this to our attention.

 

Do you see any successful receipts (not invoices) of payment on this page?

 

This will help me to assist further!

  • TargetMain2022's avatar
    TargetMain2022
    Explorer | Level 4
    3 years ago

    Hi Jay

     

    Yes, I can see two previous payments on the page for 2020 and 2021. My bank card has expired and I am trying to add a new payment method, new card. Just wont accept it

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      What is your current plan according to this page?

       

      Are you trying to update an existing card, or purchase a new subscription entirely?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions