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DTEydon's avatar
DTEydon
Explorer | Level 3
14 days ago
Solved

Upgraded using the wrong email address. What can I do?

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...
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  • Здравко's avatar
    Здравко
    4 years ago
    Pixcel wrote:

    ...

    Can someone explain to me how the application connected in Dropbox works? I contacted the support from the application and they talk about a token but I don't know how it works and I think I can't do nothing myself?

    ...

    Hi Pixcel,

    Yes, your information is correct. Most probably it's going word to an old version of your application. In past Dropbox used to authenticate application connection with one type of token (long lived access token). Recently this type of authentication becomes deprecated and now it's dropped already. Despite existing tokens are keep valid, new can't be created! In present new type of access token is used for long time application links (refresh token). You don't have to be aware of details, but if your application support only the old authentication type and you unlink it, on next link the regular token will be valid only for 4 hours (as you are signaling). Try update your application to latest available version. Let's hope the missing feature has been added there. If you are having the same issue still after update, contact the application's (ISaveMoney) developers and signal to them. Only they can fix it (if it is not yet); you can't do anything but signaling.

    Hope this clarifies matter.

DTEydon's avatar
DTEydon
Explorer | Level 3
14 days ago

Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
14 days ago

No worries DTEydon - let me know if anything else comes up in the meantime! 

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What can I do?","id":"message:828787","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:341322"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:828787"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828787"},"body@stripHtml({\"truncateLength\":200})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...","body@stringLength":"455","rawBody":"

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up?

\n

I've lost the plot as to how I might sort this?

\n

Thanks.

","kudosSumWeight":0,"postTime":"2025-04-02T03:53:52.698-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:upgrades","text":"upgrades","time":"2019-08-08T15:04:39.322-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828787_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":88},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:828787":{"__typename":"Conversation","id":"conversation:828787","solved":true,"topic":{"__ref":"ForumTopicMessage:message:828787"},"lastPostingActivityTime":"2025-04-02T04:57:37.376-07:00","lastPostTime":"2025-04-02T04:57:37.376-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:828787":{"__typename":"ModerationData","id":"moderation_data:828787","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828787_2":{"__typename":"Revision","id":"revision:828787_2","lastEditTime":"2025-04-02T04:01:10.972-07:00"},"ForumReplyMessage:message:828801":{"__typename":"ForumReplyMessage","id":"message:828801","conversation":{"__ref":"Conversation:conversation:828787"},"author":{"__ref":"User:user:364291"},"revisionNum":1,"uid":828801,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Upgraded using the wrong email address. What can I do?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828801"},"parent":{"__ref":"ForumReplyMessage:message:828797"},"body":"

No worries DTEydon - let me know if anything else comes up in the meantime! 

","body@stringLength":"382","rawBody":"

No worries - let me know if anything else comes up in the meantime! 

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:828796"},"body":"

I see, thanks for clarifying that for me DTEydon 

\n

In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

\n

Let me know if you have any other questions. 

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Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

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Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

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