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DTEydon's avatar
DTEydon
Explorer | Level 3
11 days ago
Solved

Upgraded using the wrong email address. What can I do?

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...
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  • KOMA's avatar
    KOMA
    3 years ago

    Hi Megan, thanks for replying, I copy the files into the same folder (though error also happens when I copy to elsewhere).

    Steps are summarised below so you can see the second error in context. I sent the original issue to support on March 14th, (ticket 21729904) dropbox engineers are working on it but no progress afaik.

     

    Error 1:

    - Try to open 'Problem1.gsheet' spreadsheet file

    - 'Could not open file, try refreshing the page'

    Workaround:

    - Rename file to 'Problem1.xlsx', open online, file works

    - Close file, rename to .gsheet, open online, file works 

    Error 2:

    - Make a copy of the 'fixed' .gsheet aka 'Problem1-fixed-copy.gsheet'

    - 'Could not open file, try refreshing the page'

     

    Essentially the workaround only sorts out individual files, it does not fix the issue with using copies of files. Some people mentioned that the problem applies mostly to copies of 'template' files.

     

DTEydon's avatar
DTEydon
Explorer | Level 3
11 days ago
Copy LinkReport

Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago
    Copy LinkReport

    No worries DTEydon - let me know if anything else comes up in the meantime! 

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What can I do?","id":"message:828787","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:341322"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:828787"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828787"},"body@stripHtml({\"truncateLength\":200})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...","body@stringLength":"455","rawBody":"

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up?

\n

I've lost the plot as to how I might sort this?

\n

Thanks.

","kudosSumWeight":0,"postTime":"2025-04-02T03:53:52.698-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Access","text":"Account Access","time":"2022-07-26T01:46:15.468-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:upgrades","text":"upgrades","time":"2019-08-08T15:04:39.322-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:828787_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":70},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up?

\n

I've lost the plot as to how I might sort this?

\n

Thanks.

"},"Conversation:conversation:828787":{"__typename":"Conversation","id":"conversation:828787","solved":true,"topic":{"__ref":"ForumTopicMessage:message:828787"},"lastPostingActivityTime":"2025-04-02T04:57:37.376-07:00","lastPostTime":"2025-04-02T04:57:37.376-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:828787":{"__typename":"ModerationData","id":"moderation_data:828787","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:828787_2":{"__typename":"Revision","id":"revision:828787_2","lastEditTime":"2025-04-02T04:01:10.972-07:00"},"ForumReplyMessage:message:828797":{"__typename":"ForumReplyMessage","id":"message:828797","conversation":{"__ref":"Conversation:conversation:828787"},"author":{"__ref":"User:user:341322"},"revisionNum":1,"uid":828797,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Upgraded using the wrong email address. What can I do?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828797"},"parent":{"__ref":"ForumTopicMessage:message:828787"},"body":"

Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

","body@stringLength":"73","rawBody":"

Hi Walter. Yes that's a good idea. I'll attempt that step. Thanks.

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:828796"},"body":"

I see, thanks for clarifying that for me DTEydon 

\n

In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

\n

Let me know if you have any other questions. 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2025-04-02T04:50:18.703-07:00","lastPublishTime":"2025-04-02T04:50:18.703-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":75},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:828787/message:828796","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"723","rawBody":"

I see, thanks for clarifying that for me  

\n

In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired. 

\n

Let me know if you have any other questions. 

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What can I do?","moderationData":{"__ref":"ModerationData:moderation_data:828801"},"body":"

No worries DTEydon - let me know if anything else comes up in the meantime! 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"83","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-04-02T04:57:37.376-07:00","lastPublishTime":"2025-04-02T04:57:37.376-07:00","metrics":{"__typename":"MessageMetrics","views":23},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:828787/message:828801","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"382","rawBody":"

No worries - let me know if anything else comes up in the meantime! 

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