Upgraded using the wrong email address. What can I do?
I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...
Welcome to the Dropbox Community, let me send over some tips below regarding your inquiry and weâll take it from there!
SKBJâs reply could point you towards the right direction, though you may need to dig deeper, depending on the behavior youâve noticed.
Firstly, as Dropbox syncs any files added to it, a virus or malicious software would get updated to all computers linked to the account accordingly. If the virus or malicious software is in a shared folder, shared folder members and computers may also be affected. That being said, Iâd strongly recommend removing it as soon as possible, as itâll definitely create more issues in the long run.
Secondly, it recently came to attention that connecting or pointing external locations(i.e. Symlinking them) to your Dropbox folder might cause unexpected behavior, so it may appear to you as if files are randomly deleted. That being said, Iâd advise you to have a look intro this as well, just as a possible scenario.
Regardless of the cause, if you need further clarifications or youâd like your account reverted back to a particular point in time, my advice would be to reach out directly to our team, whoâll guide you through the necessary steps and actions youâd need to take, so as to revert back to normal operations.
If you decide to go per my advice above, you may keep in mind that Iâm always here to pursue a resolution, so please let me know a ticket ID I could reference in your next reply.
Iâm looking forward to hearing back from you on this discussion!
Can you please clarify how you upgraded the account in the first place for us? Was it, for example, through the website directly or via an app store on a mobile device of yours?
Are you able to access and log into both accounts normally? I mean, are you able to log into the wrongly upgraded account apart from the correct one?
Let us know more and we'll take it from there.
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What can I do?","id":"message:828787","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:341322"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:828787"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:828787"},"body@stripHtml({\"truncateLength\":200})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I thi...","body@stringLength":"455","rawBody":"
I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up?
I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up?
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I've lost the plot as to how I might sort this?
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Thanks.
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Can you please clarify how you upgraded the account in the first place for us? Was it, for example, through the website directly or via an app store on a mobile device of yours?
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Are you able to access and log into both accounts normally? I mean, are you able to log into the wrongly upgraded account apart from the correct one?
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Let us know more and we'll take it from there.
","body@stringLength":"811","rawBody":"
Hey - sorry to hear about this.
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Can you please clarify how you upgraded the account in the first place for us? Was it, for example, through the website directly or via an app store on a mobile device of yours?
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Are you able to access and log into both accounts normally? I mean, are you able to log into the wrongly upgraded account apart from the correct one?
In that case, I'd recommend reaching out to Apple directly to cancel the subscription that's associated with the wrong account and ask for a refund and then upgrade the correct one as desired.
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Let me know if you have any other questions.
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