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Forum Discussion
Upgraded my account to 2000GB via IDEAL but it‘s still on Basic
I decided to upgrade my account to 2000GB (plus) and payed with IDEAL via a Dutch bank. The money was removed from my bank, but my account remains unupgraded and I got an error message.
After...
Walter
Dropbox Staff
Dropbox StaffHey nielsvh - thanks for bringing this to our attention.
In this case, since we're going to need some sensitive information to look into this for you, would it be OK if we sent you an email to investigate?
Otherwise, you can reach out to our support team from your end through this form.
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.
In any case, please keep us posted!
Hi Walter,
Thank you for the message. It's okay to send me an e-mail to investigate this problem. How do I have to share my e-mail address?
- Nancy
Hi Nancy,
No problem, thanks for your message. I see my email address on that page and I have access to that email address, so I think it's possible for you to send an email to me. If not, let me know!
