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Forum Discussion
Upgraded my account to 2000GB via IDEAL but it‘s still on Basic
I decided to upgrade my account to 2000GB (plus) and payed with IDEAL via a Dutch bank. The money was removed from my bank, but my account remains unupgraded and I got an error message.
After paying I saw this is a more common problem, but I can't find the solution. Can someone help me with this problem? I only have the payment description via my bank, because I didn't receive an e-mail from Dropbox...
- Walter
Dropbox Staff
Hey nielsvh - thanks for bringing this to our attention.
In this case, since we're going to need some sensitive information to look into this for you, would it be OK if we sent you an email to investigate?
Otherwise, you can reach out to our support team from your end through this form.
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.
In any case, please keep us posted!
