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Forum Discussion

jazzmeg1's avatar
jazzmeg1
Advanced | Level 16
4 years ago

Upgrade to Family Plan

Hello If I upgrade from my individual plan to the Family plan, will the files and folders in my original account automatically be added to the new plan? Also, will anyone I invite be able to kee...
Dropbox Family
FAQ
Plans and upgrades
upgrades
  • Mark's avatar
    Mark
    4 years ago

    Upgrades to plans are just an increase in quota and additional features - nothing at all changes in terms of your files/folders. 

     

    The people you invite will keep their own account, it will just be part of your plan with a bigger quota

DrStuart's avatar
DrStuart
Explorer | Level 4
3 years ago

Currently I have dropbox professional. I've retired and could downgrade to dropbox plus, but I would rather change to the family plan. It looks as if I cannot move from professional to family without downgrading first to plus. However, even if I do that, I cannot change until my billing date in November. Is it really impossible to change straightaway? This is very frustrating. I realise that family is cheaper than professional but I don't mind losing the difference. Please can anyone help me achieve a switch immediately?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Unfortunately this is correct. You cannot move to Family while on paid plans. 

  • Matteo76's avatar
    Matteo76
    New member | Level 2
    2 years ago

    Yes!  In the same boat.  HELP!  

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Matteo76, thanks for posting here! 

       

      When you say you're in the same boat, do you mean in regards to what DrStuart posted? Feel free to elaborate a bit more on that.

       

      Some info such as the plan you're currently using, and how you wish to proceed, are more than welcome.

       

      Keep me posted! 

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