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legoon1's avatar
legoon1
Helpful | Level 6
4 years ago

Error Upgrading to Family Plan

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use.  I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process.  No way I'm paying $300 for two plans when I can pay $200 for more space than we need.

Dropbox Family
Plans and upgrades
  • legoon1's avatar
    legoon1
    4 years ago
    I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Can you try clearing your cache and cookies etc. to see if that helps?

    • legoon1's avatar
      legoon1
      Helpful | Level 6
      4 years ago

      Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

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