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Forum Discussion
praew
2 years agoNew member | Level 2
Upgrade plan not reflected
Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to ...
StefanM
Explorer | Level 3
I have the same issue. Upgraded via Apple Store from Dropbox Plus to Family and it still shows my DropBox plus subscription. I did receive the Apple payment receipt but can’t invite family members or even see the change in Plan in the app. Under my AppleID’s subscription the Family plan shows though as subscribed for a year
Megan
2 months agoDropbox Staff
Hi StefanM, sorry to see you're having trouble with this.
Have you tried to restore your purchase as outlined in this article?
If that didn't help, can we send you an email, so we can investigate further?
Let me know!
- StefanM2 months agoExplorer | Level 3Hi Megan, I did try to restore the subscription as per the link. It didn’t change the outcome unfortunately. If we can switch to email that be great
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