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praew's avatar
praew
New member | Level 2
2 years ago

Upgrade plan not reflected

Hi, I upgraded my account to dropbox PLUS since 20 November 2022 and already made a payment and the subscription plan is shown in my apple id's subscriptions page. However, my account still limit to ...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi praew! Thanks for bringing this to our attention. 

 

When upgrading your Dropbox account to a Plus plan via the iTunes platform, did Apple send you a receipt for your purchase? 

 

Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead? 

 

Let me know, and we can have a look.

  • StefanM's avatar
    StefanM
    Explorer | Level 3
    2 months ago
    I have the same issue. Upgraded via Apple Store from Dropbox Plus to Family and it still shows my DropBox plus subscription. I did receive the Apple payment receipt but can’t invite family members or even see the change in Plan in the app. Under my AppleID’s subscription the Family plan shows though as subscribed for a year
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi StefanM, sorry to see you're having trouble with this.

       

      Have you tried to restore your purchase as outlined in this article?

       

      If that didn't help, can we send you an email, so we can investigate further?

       

      Let me know!

      • StefanM's avatar
        StefanM
        Explorer | Level 3
        2 months ago
        Hi Megan, I did try to restore the subscription as per the link. It didn’t change the outcome unfortunately. If we can switch to email that be great

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