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Forum Discussion

Rheafirth 's avatar
Rheafirth
New member | Level 2
2 years ago

Upgrade from Plus to Professional through iOS app not reflecting

I upgraded from Plus to Professional 24 hours ago and the change is still not reflecting in my app.

I’ve tried logging out, deleting and downloading the app, and restoring purchases. How can I resolve this?

Mobile
Plans
upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi @Rheafirth, thanks for bringing this to our attention.

     

    According to the mobile app, what plan are you currently on at the moment? 

     

    Has the payment been deducted from your account?

     

    This will help me to assist further!

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