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Forum Discussion

ps-gfc's avatar
ps-gfc
Explorer | Level 4
2 years ago

Unauthorised credit card charge a year after use

Hi, there are unauthorised credit card charges for Dropbox for the last three months (starting October 28 2022) which I have only just seen. It is on a credit card I haven't used for Dropbox since Oc...
cancellations
Refunds
  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for me and no worries ps-gfc 

     

    I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi almsunny, if you're being charged but are on a Basic plan, then either you have another Dropbox account under a different email, or the subscription hasn't been applied to your account.

 

According to your bank statement, was the charge made by Dropbox, iTunes, or Google Play?

almsunny's avatar
almsunny
New member | Level 2
2 years ago
Dropbox
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Perfect. 

     

    Just like Jay mentioned above, is there any chance you have a second Dropbox account under a different email address? 

     

    If that’s not the case, we can open a support ticket for you, and check this further.

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