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Forum Discussion

ps-gfc's avatar
ps-gfc
Explorer | Level 4
2 years ago

Unauthorised credit card charge a year after use

Hi, there are unauthorised credit card charges for Dropbox for the last three months (starting October 28 2022) which I have only just seen. It is on a credit card I haven't used for Dropbox since Oc...
cancellations
Refunds
  • Walter's avatar
    Walter
    2 years ago

    Thanks for clarifying that for me and no worries ps-gfc 

     

    I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

almsunny's avatar
almsunny
New member | Level 2

I am experiencing the same issue. Been charged the last two months 21 dollars and I am only using the free version. It clearly says it on my account.In fact, it still gives me the option to sign up to upgrade for the account, so why would I need it upgrade when I’m already paying for it so somebody’s getting hassled and it’s me by dropbox

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi almsunny, if you're being charged but are on a Basic plan, then either you have another Dropbox account under a different email, or the subscription hasn't been applied to your account.

 

According to your bank statement, was the charge made by Dropbox, iTunes, or Google Play?

  • almsunny's avatar
    almsunny
    New member | Level 2
    2 years ago
    Dropbox
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Perfect. 

       

      Just like Jay mentioned above, is there any chance you have a second Dropbox account under a different email address? 

       

      If that’s not the case, we can open a support ticket for you, and check this further.

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