We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Katie H's avatar
Katie H
New member | Level 2
3 years ago

Unassign License without Deleting User from team

We have a business plan user who will be taking a few months off work. We would like to unassign his license without deleting his user account. Is that possible in Dropbox? We could suspend it, but that still requires a license.

dropbox business
Offboarding
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Katie H, thanks for posting your question today!

     

    I'm afraid it's not possible to unassign a license and free it up, without deleting a member from your team.

     

    Sorry I couldn't be of more help here.

     

    Let me know if you have any other questions.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Katie H, thanks for posting your question today!

     

    I'm afraid it's not possible to unassign a license and free it up, without deleting a member from your team.

     

    Sorry I couldn't be of more help here.

     

    Let me know if you have any other questions.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!