You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SourGirl23's avatar
SourGirl23
Explorer | Level 3
10 months ago

Unable to Upgrade it says I'm already paying for an account.

My plan suddenly downgraded to basic even though the card we have on file is working fine. No matter what device or browser I try, I am unable to upgrade back to the 2TB plan I have been on for years...
Billing
Desktop
Mobile
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI SourGirl23, can you try restoring your purchase in the iOS app using these steps and let me know if it helps?

Jvh123's avatar
Jvh123
Explorer | Level 3
7 months ago
Same problem. Paying for plus account. Now back on basic. iOS says I have an active account, and i payed updating..

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