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Forum Discussion

nharp's avatar
nharp
New member | Level 2
3 years ago

Unable to see India as dropdown country for credit card payments

Hi  I have to upgrade my storage but I am not able to do so. I do not see India as dropdown country for credit card payments. Also, there is no other option for payment. I see UPI but as soon as se...
Billing
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    3 years ago

    Hi all, I just wanted to mention that this should be resolved now.

     

    Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again. 

     

    Let us know if this persists for anyone of you!

grmunjal's avatar
grmunjal
Explorer | Level 4

nharp The solution provided to me would make a USD 70 thing cost USD 270. I don't think dropbox understands/cares about the indian market. After using dropbox for over 4 years, I have migrated entirely to gdrive. They have the same type of desktop and web interface, much better pricing, and a site that actually works.

nharp's avatar
nharp
New member | Level 2
3 years ago

@grmunjal, what was the resolution

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi nharp, I hope you’re doing well! 

     

    Is it alright if I open a ticket for you, so that we can investigate this further? If you don’t mind that, I can message you to the email address that’s tied to your Community profile here. 

     

    Also, welcome to the forum, Gina_WV!

     

    Can you let me know a few more details on the issue? Is the user trying to pay via UPI and they’re unable to do so, nonetheless? 

    • nharp's avatar
      nharp
      New member | Level 2
      3 years ago

      @Nancy please feel free to email. I would like to know the ETA of the resolution . I would want to remain with dropbox but if a simple upgrade is such a hassle, I would have no choice but to evaluate other cloud storage options. 

    • ahitagni's avatar
      ahitagni
      Explorer | Level 4
      3 years ago

      Hello, sorry to hijack the thread , I am also having this issue and I am unable to upgrade my plan. I had 2TB plan now downgraded to 2GB basic plan. 
      I am unable to upgrade either yearly or monthly plan. (I would prefer monthly) I generally use PayPal for sub, but I am unable to select India as a country for billing. (Unable to select India eve if I select card payment.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey ahitagni, no worries, thanks for bringing this to our attention!

         

        Can we send both you and you anupamw an email, so we can investigate on this?

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