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Forum Discussion

JLNFBDO's avatar
JLNFBDO
New member | Level 2
7 years ago

There was an error completing payment

Have tried to upgrade from the free version to Dropbox plus and keep getting the error message above.  Have tried four devices, three browsers and two credi cards - same message. Anyone have any id...
Dropbox Plus
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upgrades
  • Walter's avatar
    Walter
    7 years ago

    Thanks for the swift response and glad I could hear this helped clear things up for you hoppybushrat!

    I haven't heard back from Nate yet - I guess they might have tried another credit card for the purchase after all. 

    Sorry to repeat myself here, yet, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

I found your existing ticket on our system and I am getting back to you there shortly Dave (JLNFBDO)! 

Take a look at your email's inbox and we'll take it from there.

Cheers!

hoppybushrat's avatar
hoppybushrat
Explorer | Level 4
7 years ago

I am having the same problem.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sorry to hear that hoppybushrat - have you tried multiple browsers and still get this error message? If so, can you confirm that you're inputting all of your billing information correctly?

    Moreover, have you contacted your payment vendor to make sure you have enough funds for the purchase of your Dropbox subscription and that your payments are authorized for international payments?

     

    • hoppybushrat's avatar
      hoppybushrat
      Explorer | Level 4
      7 years ago

      Yes I have used Google Chrome and Internet Exporer. I have entered my details correctly and have before and since been using my credit card for overseas purchases.

      Please note it looks like an issue with your website. Look at the link:

      https://www.dropbox.com/buy/plus?oqa=qlp&trigger=top

      Note that on the left of the screen it refers to $99/year but you are require to agree on the right of the screen referring to $113.85!  That makes me suspicious about it being at your end.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        The sum is for the subscription's price+ tax hoppybushrat since we collect and remit tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws.

        Having said that and based on the link you provided, I don't see any issues.  Could you let me know if there's anything I can help with from my end? 

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