You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Alleycat1's avatar
Alleycat1
New member | Level 2
10 months ago

There needs to be a HUMAN to resolve issues with subscriptions and billing problems.

HUMANS are an important resource for any company.  BOTS are not a good option when one has an issue with one's subscription and billing.  This is so messed up.
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi there Alleycat1 - thank you for the feedback on this.

 

If you have a billing query and you'd like to contact our support team for further assistance, you can do it via this form.

 

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

 

Once you do this and get a ticket from our system, you can share it with us here so that we can look it up as well, if needed.

 

I hope this helps!

About Plans and Subscriptions

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