Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Alleycat1's avatar
Alleycat1
New member | Level 2
12 months ago

There needs to be a HUMAN to resolve issues with subscriptions and billing problems.

HUMANS are an important resource for any company.  BOTS are not a good option when one has an issue with one's subscription and billing.  This is so messed up.
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi there Alleycat1 - thank you for the feedback on this.

 

If you have a billing query and you'd like to contact our support team for further assistance, you can do it via this form.

 

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

 

Once you do this and get a ticket from our system, you can share it with us here so that we can look it up as well, if needed.

 

I hope this helps!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions