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Forum Discussion

ae1m's avatar
ae1m
Helpful | Level 6
2 years ago

Severe Billing Question

Am being billed double for my Dropbox yearly fee.  It is charged to my PayPal account.  I cannot speak to a rep, only business customers apparently.  Dropbox cannot find records of billing me twice b...
cancellations
Dropbox Plus
Payments
bronius's avatar
bronius
Helpful | Level 5

Thanks for replying! My situation is not 100% like OP but closer to another responder on this thread:

* For 10+ years my PayPal has seen a $~100 transaction for DropBox

* But when I log in to DropBox > Account > Billing > Transactions/Invoices, I don't see any billing activity

* And I am shown as being on a Basic (ie, free tier) account as far as I can tell

 

I did go ahead and cancel the recurring subscription in PayPal, but I would like to know exactly what DropBox account I've been funding all these years, whether the money has just vanished or was scam, or if maybe I did once upon time have to go Pro but subsquently dropped below threshold or ...? My latest PayPal transaction Id is [removed]

 

Thanks!

-Bronius

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey bronius, thank you for the update and the additional info.

 

Can we send you an email, so we can investigate this further?

  • bronius's avatar
    bronius
    Helpful | Level 5
    2 years ago
    Yes of course! 🙂 I presume you can identify me easily on DB or just dm me here in the forums? Thanks for helping me to see this thru.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi bronius, I just sent you an email.

       

      Reply back to me, and we'll take it from there!

      • ae1m's avatar
        ae1m
        Helpful | Level 6
        2 years ago

        I had a heck of a time with Dropbox on my billing issue.  The lack of phone support is unacceptable.  The 2-3 people I dealt with by email could not solve the problem although I provided all the screenshots of bills with reference numbers etc… Finally after asking for it to be escalated, a nice guy discovered an old account we had that they had upgraded without my knowledge from the free basic under my wife’s name.  It got out of control because of the automatic upload of IPhone photos.  I have been a Dropbox user for many years but now looking at the many alternatives.

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