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Eremqqq's avatar
Eremqqq
Explorer | Level 3
3 months ago

Refund not provided by Dropbox or email contact.

Dropbox has a strange way to handle refunds...it does not offer it. Paid 131.75 auotcharge and cannot any email support for a wrong charge. Bad SERVICE VERY BAD. You are not providing a refund option...
Billing
cancellations
Payments
Refunds
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Eremqqq, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • Eremqqq's avatar
    Eremqqq
    Explorer | Level 3
    3 months ago

    Of course I did and it leads to a dead end!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey Eremqqq, no worries! 

       

      I just opened a new ticket on my end for you. I'll see you there!

      • Eremqqq's avatar
        Eremqqq
        Explorer | Level 3
        2 months ago

        It seems that the only way to get a refund was through PayPal!! Becareful everyone with auto payment!

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