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Forum Discussion
refund for deceased wife's payment
My wife died 2 years ago. I thought I cleared out all of her files and all of mine and changed to a Dropbox Basic (free) account but I just got billed for a family account and it lists her email address on the invoice. Her name has been removed from my checking account and her credit cards cancelled. My account information confirms that I have a Basic membership, and as such I cannot contact user support, so I'm using this route. I don't have access to her email from my laptop, though I have a legacy computer I keep just for this sort of thing that I can access in a few days.
- Mark
Super User II
Sorry to hear of your loss.
The only people who can help are support via www.dropbox.com/support. You can contact them while not logged in - even here on forums. So best bet is to use an Incognito window.
Thanks, support responded and they have taken care of it.
