You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KenB555's avatar
KenB555
New member | Level 2
20 days ago

refund for deceased wife's payment

My wife died 2 years ago. I thought I cleared out all of her files and all of mine and changed to a Dropbox Basic (free) account but I just got billed for a family account and it lists her email addr...
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
19 days ago

Sorry to hear of your loss. 

The only people who can help are support via www.dropbox.com/support. You can contact them while not logged in - even here on forums. So best bet is to use an Incognito window. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!