You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Margot_NL's avatar
Margot_NL
New member | Level 2
2 years ago

Refund allowed when invoicing on an annual basis?

I hope anyone can help me out with this question. Dropbox offers us to switch to an annual invoicing plan (Dropbox Business Standard). I cannot find what will happen if we accept this offer now with ...
  • Megan's avatar
    2 years ago

    Hi Margot_NL, welcome to our Community! 

     

    Dropbox in general, has a no refund policy, with very few exceptions, depending on the unique circumstances of each case, of course.

     

    I would personally either suggest that you reduce your licenses now -if you have to-, so that you can always increase the number in the future. 

     

    Or, provided that you proceed with 22 licenses, and that you remove 4 members, you can always keep the licenses for future members, in order to invite them to join your Team. 

     

    You can always discuss these possibilities directly with our Support team. 

     

    If you need anything else, let me know! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!