We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DropWolke's avatar
DropWolke
Helpful | Level 6
2 years ago

Why is the price different for Dropbox Business Standard?

Hello all, we are using a Dropbox Standard trial account. Now we wanted to extend the trial period because Dropbox appeals to us more than the other cloud providers. On the German site it says that ...
Billing
dropbox business
Payments
Plans
upgrades
  • DropWolke's avatar
    DropWolke
    2 years ago

    I wanted to report back briefly.

     

    We have deactivated the trial period and could then pay directly in euros. Quite strange.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey DropWolke - thanks for the additional information and  the screenshot too.

 

Could you also share your ticket ID so that we can look it up in our system? 

DropWolke's avatar
DropWolke
Helpful | Level 6
2 years ago
Of course, the ticket number is:

22840360

I hope you can find a solution that would be great
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the ticket number DropWolke - much appreciated.

     

    I was able to locate it in our system and passed your comments on to the expert who's handling your case.

     

    They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

  • DropWolke's avatar
    DropWolke
    Helpful | Level 6
    2 years ago

    I wanted to report back briefly.

     

    We have deactivated the trial period and could then pay directly in euros. Quite strange.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update DropWolke 

     

    I'm glad to hear it's sorted now and thanks for keeping us in the loop.

     

    Have a lovely week ahead and see you around! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions