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Forum Discussion
Why is the price different for Dropbox Business Standard?
Hello all, we are using a Dropbox Standard trial account. Now we wanted to extend the trial period because Dropbox appeals to us more than the other cloud providers. On the German site it says that ...
I wanted to report back briefly.
We have deactivated the trial period and could then pay directly in euros. Quite strange.
Here's what I tried:
Safari Browser on Mac
-> Private Mode
-> Disabled all PlugIns or extensions
-> Disabled all security stuff
Firefox on Mac
-> Private Mode
-> Disabled all PlugIns or extensions
-> Disabled all security stuff
Vivaldi (Chromebased) on Mac
-> Private Mode
-> Disabled all PlugIns or extensions
-> Disabled all security stuff
iPad and iPhone
Everywhere I get doller displayed. By the way, if I also change to France or other EU countries, it will also only show to me doller. I have also checked my IP address, this is detected to germany,.
I was just able to figure out that it's not my browser or computer.
I created a new Basic account with a different email address, and this time all prices are displayed correctly. Even the 12 Euro per license (12 + 19% tax =14,28 Euro).
So it must be my account?
I have also put the information in my support ticket
- Walter
Dropbox Staff
Hey DropWolke - thanks for the additional information and the screenshot too.
Could you also share your ticket ID so that we can look it up in our system?
- Of course, the ticket number is:
22840360
I hope you can find a solution that would be great- Walter
Thanks for the ticket number DropWolke - much appreciated.
I was able to locate it in our system and passed your comments on to the expert who's handling your case.
They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime.
