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anonymous's avatar
anonymous
2 years ago

Unable to upgrade to Professional plan.

I am trying to upgrade to professional plan and I get below error. Couldn't start trial due to technical error. How is such a simple action does not work on a 15+ year product and why do cant I email...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi anonymous, welcome to our Community! 

 

Have you tried to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps?

 

If this doesn't work, then I'd be more than happy to send you an email, in order for us to have a closer look into this.

 

Let me know more!

MCKgroup's avatar
MCKgroup
Explorer | Level 4
12 months ago

Yes, Megan.

 

I got the same issues, I tried many browsers, Chrome, Edge, Firefox..., incognito mode of these browsers  as well.. but it shows the same, "Couldn't start trial due to technical error".

 

Looks like your system contains lots of errors comparing to Docusign.

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