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Forum Discussion
UK VAT charged but invoice shows Dropbox's Irish VAT number
UK VAT rules require a valid UK VAT receipt if charging UK VAT. Failure to do so it reportable to UK GOV, see https://www.gov.uk/hmrc-internal-manuals/vat-trader-records/vatrec6040 A valid UK VA...
Hi Manarh & others.
has anyone reported DB to the uk vat authorities? Any joy in getting the uk law upheld?
i pointed out the uk vat law to Dropbox in both 2022 & 2023, but they repeatedly dodged the issue & I gave up after phoning them & chat messages & emails. I am a vat registered private individual in England. DB both ignored some of my messages & fobbed me off with irrelevant replies to others- see example below.
Hi Dropbox
I require a UK, not an Irish VAT receipt.
please provide this within the next 5 days & also confirm you have received payment in full.
For 20% UK Vat to be charged, you have to comply with the request for a UK Vat number/ Vat invoice upon request legally.
Otherwise the English law says to pay me back the VAT charged. thx for assistance & understanding. I must be far from the only customer who has this issue with your poor quality billing. It could save you $1000's in time & costs, if you put multiple different countries VAT numbers on the bottom of your invoices, like some firms do.
regards
Sam
Zoe, 2022, PDT:
Hi there,
Thank you for reaching out to Dropbox Support. My name is Zoe, and I am a member of the Dropbox team.
I understand you are contacting us about this account, VAT exempt for the invoice. I am happy to look into this for you and assist with your request.
Your account shows as a Plus account downgraded from a Business account.
I understand the frustration that this is causing and I really wish I could help further.
However, as our Plus subscription is a product for personal use rather than a business product, we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment.
You may be able to use the invoice found in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
I’m sorry for any inconvenience.
Please let me know if you have any other questions.
I look forward to your response.
Kind regards, Zoe at Dropbox
Thank you for reaching out to Dropbox Support. My name is Zoe, and I am a member of the Dropbox team.
I understand you are contacting us about this account, VAT exempt for the invoice. I am happy to look into this for you and assist with your request.
Your account shows as a Plus account downgraded from a Business account.
I understand the frustration that this is causing and I really wish I could help further.
However, as our Plus subscription is a product for personal use rather than a business product, we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment.
You may be able to use the invoice found in your account to claim tax back from your tax authority but unfortunately we can’t exempt your account from tax or refund the tax paid.
I’m sorry for any inconvenience.
Please let me know if you have any other questions.
I look forward to your response.
Kind regards, Zoe at Dropbox
