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gmorris28's avatar
gmorris28
New member | Level 2
7 months ago

Need to stop charges that are happening monthly on PayPal. No longer have paid account

Hello,  I have been getting monthly charges from Paypal for drop box,  However when I log on to my drop box account it shows I've been dropped back down to the free version.  I didn't realize this w...
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi gmorris28, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Keep me updated with any progress!

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