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Forum Discussion
My Plus account is gone, and turned to Basic. Now it shows all files are missing.
I have a plus account, only one email not a team. For some reason this week it signed me out and suddenly when I log back in, it says I have a basic account and all of my files are gone. I have tried...
Megan
Dropbox Staff
Dropbox StaffHi there emily4768, sorry to hear you're having issues with this.
May I ask how you had upgraded your account in the first place? Was it through an app store on a mobile device or via the website directly perhaps?
If it's the latter, you can try using our self served look up tool to identify the email address that's associated with the charge(s) for your upgrade.
It sounds like you might have created a new account, that's why I suggested this route.
Any additional information is more than welcome!
Hi Megan, I have had a plus account for multiple years. My email address is the same it has always been. It is not that I do not know the email address, it is that now that email address is logging in and saying it is a basic account and ALL my files are missing. The basic account is under the same email the paid one is under so how could two accounts be created?
- Megan
Hey emily4768, you can only have one Dropbox account linked to one email address.
Can you check your events page, and let me know what it reports?
It is opening up to the free basic version, it will not open and let me access my plus account. The events page, on this laptop show the app was added on 10-29 and again today however it first started on my phone app and then did the same on my Mac.
