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Forum Discussion

mahashar's avatar
mahashar
New member | Level 2
26 days ago

My iOS trial has expired but I can't purchase a direct subscription

I was previously using the Dropbox Plus plan, but after it expired, I started a free trial through the App Store. Now, I've canceled that trial and want to purchase the plan directly using my credit ...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the screenshot mahashar 

 

Have you made sure that you cancelled your trial through the app store on your iOS device as the message shown in your screenshot suggests?

Ranchen's avatar
Ranchen
Icon for Dropbox Product Manager rankDropbox Product Manager
24 days ago

Hi @mahashar,
I'm a product manager at Dropbox and my team can help you troubleshoot this. Can you provide the support ticket you filed, so we can take a look at your account?
Thank you,
Ran 

  • Ranchen's avatar
    Ranchen
    Icon for Dropbox Product Manager rankDropbox Product Manager
    24 days ago

    Hi mahashar, we were able to get your account info through your community forum post, and fixed your trial cancellation issue. You should be able to purchase the Plus plan on the Dropbox website now! Please give it a try and let us know if it worked. Thanks

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