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Forum Discussion

Balawayne's avatar
Balawayne
Explorer | Level 4
4 years ago

Lost phone with Google authenticator and couldn't sign in now

Hi, I have a Dropbox account in which I have enabled 2 step verification by google authenticator. I lost my phone and I couldn't access my Google Authenticator for Dropbox. Because of that when I t...
Account Access
Account Settings
Dropbox Basic
Security
  • Mark's avatar
    Mark
    4 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Balawayne wrote:

So what is the solution for this? What can I do? 

Unfortunately, nothing. Mark is correct. Without your emergency backup codes there's no way to access the account. Even Dropbox won't help you gain access. It would be a serious security issue if they did.

Balawayne's avatar
Balawayne
Explorer | Level 4
4 years ago
Rich, then I have lost all my data in it? 😢 I have connected my mobile number with it. Can I access through that? Is it possible? I need my data back.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    No, the account is totally lost without those codes or the backup ones. 

     

    It is not possible to get in without either. 

    • helpmedb's avatar
      helpmedb
      Explorer | Level 3
      4 years ago

      So I had the same issue but now i dont know how to get my 'package' back. I took up a 25GB free for 1year offer with my laptop, all hooked up to my email address and laptop/mobile app. How do I get my 25GB package back?

       

      Also, can I ensure my old account in inaccessible, deleted, so 'nobody' can access it?

       

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 years ago

        helpmedb 

        I'm afraid you cannot. Promo space isnt transferable. 

         

        Your old account will auto delete after about 12/13 months of none usage. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    HI Balawayne, as Mark and Rich have said, if you don't have the emergency backup codes, or the number used for the backup, then it isn't possible to login to your account to download your data.

    This post I wrote should help explain why it isn't possible to regain access to your account without these details.

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