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Forum Discussion

Explorer | Level 3

7 years ago

I've accidentally joined a Dropbox Business team & I'd like to go back to a personal account.

I really need some live help I am afraid my account is compromised

Account Settings

dropbox business

Jane
7 years ago
Hey hemituner, as we can only work on account-specific matters via our Official Support channel (we’ll need to investigate sensitive account-related info in more depth), I’ve made sure to run a search on our system on my end, I’ve located your newest open ticket & I can see that you’re currently discussing it with my colleague there.

I’ve included your comments & rest assured that you’re in safe hands.

I hope that this is helpful to you & please include all relevant details on that email chain, as they can access your account specifics there & they can further advise how to best resolve the issue you’re facing. Thanks!
Rich
7 years ago
Richard43 wrote:

How do I leave the business acount? Need to contact someone.

You need to contact the team admin of the Business account and ask them to convert your account back to an individual account.
Jane
7 years ago
Hey Richard43, Rich’s advice is the best way to go at the moment!

I’ve also run a search on our system on my end, I’ve located your newest open ticket & I’ve replied to you there. You may have a look at your inbox for my latest message whenever you get a chance & please let me know how you’d like us to proceed on that discussion.

Thanks again for posting us on our Community & enjoy the rest of your day until we talk again Richard!

New member | Level 2

How do I leave the business acount? Need to contact someone.

Icon for Super User II rank

Super User II

7 years ago

Richard43 wrote:

How do I leave the business acount? Need to contact someone.

You need to contact the team admin of the Business account and ask them to convert your account back to an individual account.

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