You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

noadlibitum's avatar
noadlibitum
Explorer | Level 4
3 years ago

Issues with upgrading through App Store

Hi, Im having issues with upgrading my plan. I re-subscribed through App Store but dropbox cannot see it. Every time I press the restore purchase button it says "the operation couldn't be completed. ...
Plans
upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

    Take a look at your inbox and we'll take it from there.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey noadlibitum, sorry to jump in here, but could you try logging out of the app store and the mobile app as well and then log in again and try to restore your purchases anew?

If you're still getting the same error, please send us a screenshot so that we can have a visual too.
noadlibitum's avatar
noadlibitum
Explorer | Level 4
3 years ago

I just tried that and I am still getting the same error when I try to restore purchase.  I've attached two error pages I came across below. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    In that case, may I reach out via email to have a further look internally noadlibitum?
    • noadlibitum's avatar
      noadlibitum
      Explorer | Level 4
      3 years ago

      Sure! I've already sent a mail to the Dropbox customer service yesterday but I haven't got any response yet.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries noadlibitum - I just sent you an email to investigate a bit more with account specific details. 

        Take a look at your inbox and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!